隐私协议

本隐私政策自2024年09月01日起生效，适用于您购买和/或使用以下产品或服务：
向下滚动之前，请阅读此内容
1. Flsun及其全球关联公司尊重您的隐私。我们理解，制定满足每个人需求的隐私政策可能具有挑战性。大多数人更喜欢简洁易懂的政策。但是，法律要求我们必须提供详细信息。考虑到这一点，我们试图创建一个用户友好的中心，其中包含关键主题摘要和本隐私政策的简短版本，以使您在使用 Flsun 产品和服务时能够做出明智的决定。
2. Flsun是一家跨国公司，Flsun产品和服务由 FlsunWorld和/或其第三方合作伙伴提供。因此，我们可能会在您使用我们的产品或服务的国家或地区，或我们或我们的关联公司、服务提供商或业务合作伙伴所在的其他国家或地区收集、处理或访问个人数据。我们始终致力于确保您的个人数据在必要的范围内得到处理，并且仅用于必要的目的，符合适用的隐私立法，特别是《通用数据保护条例》（以下简称“GDPR”）和其他适用的隐私法。如果您希望行使 GDPR 赋予您的权利，或者对您的权利或一般隐私问题有任何疑问，请以电子邮件的形式向我们的代表发送此类信息，地址为 service@flsun3d.com。请确保在您发送给我们代表的任何信函中注明“Flsun3d”。
1. 关于本政策
1.1 本隐私政策（“政策”）适用于您购买和/或使用以下产品或服务：
  • a 
    Flsun 网站（如 Flsun3d.com）；
  • b 
    Flsun 打印机及其线材、配件和相关服务（“Flsun 设备”）；
  • c 
    Flsun 应用程序（如 FlsunSlicer 和 FlsunWorld）及其云相关服务（“Flsun 应用程序”）；
  • d 
    Flsun 和/或其合作伙伴提供的其他客户支持服务，包括但不限于客户支持服务（“Flsun 服务”）。
  • e 
    就本政策而言，上述产品和服务统称为“Flsun 产品和服务”。我们可能会不时开发新的或提供额外的服务或产品。除非我们在推出此类产品和服务时另有说明，否则此类新产品和服务也将受本政策约束。
1.2 请注意，本政策是您与 Flsun 之间具有法律约束力的协议。使用 Flsun 产品和服务即表示您承认您已阅读、理解并同意本政策的条款。如果您不同意本政策的任何条款，应立即停止访问或使用Flsun产品或服务。
1.3 为了帮助尽可能清楚地解释内容，我们添加了关键术语的定义。如果您对本政策有任何疑问，可以通过 service@flsun3d.com 联系我们。
2. 我们收集的个人信息
2.1 个人信息是指以电子方式或其他方式记录的与已识别或可识别的自然人有关的任何类型的信息，但不包括已匿名的信息。当您使用 Flsun 产品或服务与我们互动时，我们可能会收集您的个人信息。我们将收集不同类型的数据，具体取决于您使用的服务以及您与我们的互动。在某些情况下，您可以选择不提供此类数据，但这可能会阻止我们为您提供相应的产品或服务，或者我们可能无法回复或解决您提出的任何问题。
2.2 为避免疑义，在向您提供 Flsun 产品和服务时，我们还可能收集您的个人数据用于统计目的，例如网站访问量、应用下载量和产品销售量，以了解我们的产品和服务的使用情况。上述统计结果不构成个人数据。
2.3 我们将通过您购买和/或使用 Flsun 产品和服务来收集和处理您的个人数据，仅用于第 3 节和本政策中所述的目的。以下是我们可能收集的一些个人数据示例：
2.4 您向我们提供的个人数据：
  • a 
    账户信息。当您创建 Flsun3d 账户（“Flsun 账户”）时，我们会收集创建账户所需的个人数据，并允许您使用 Flsun 产品和服务。这可能包括您的电子邮件地址、密码、个人资料照片、个人资料名称、用户 ID、用户登录令牌、个人简介、社交媒体链接和其他用于账户验证和使用的信息。
  • b 
    联系信息。当您从 Flsun 购买或请求产品或服务时，我们会收集处理订单所需的个人数据。这可能包括您的姓名、电子邮件地址、订单信息、手机号码、实际地址、邮政编码、国家/地区和其他联系信息（如有必要）。我们可能会处理您的实际地址，以便在法律要求时向您发送通知，或交付您购买或请求的实物商品。
  • c 
    权限信息。这可能包括相机权限、麦克风权限、通讯录权限、位置权限、相册权限、读取手机与存储权限（读取存储与写入存储的权限）。
  • d 
    我们在您使用 Flsun产品和服务时收集的个人信息：
  • e 
    当您使用 Flsun 产品和服务时，我们会收集您的设备信息以及您和您的设备如何与我们的产品和服务互动。此类信息可能包括：
  • f 
    设备信息。这可能包括您的设备名称/型号、设备序列号和/或其他可以识别您设备的设备标识符、设备激活时间、设备操作系统、硬件型号/版本、网络连接、崩溃数据和用户设置（例如地区和语言）。
  • g 
    应用信息。这可能包括应用版本、软件标识符、应用操作日志和应用设置（例如地区和语言）。
  • h 
    使用信息。这可能包括您的互联网或网络活动数据，例如产品和服务交互、IP 地址或通过 Cookie 收集的浏览信息（要了解更多信息，请阅读我们的 Cookie 政策）；打印操作数据（例如打印机控制信息和打印机操作信息）；性能数据和诊断数据；以及其他使用数据。
  • i 
    打印信息。这可能包括转发到 3D 打印机的每个打印作业中的 G 代码数据和配置信息、打印设置、模型图片、板缩略图，以便成功打印并在每个客户端中显示 3D 模型的打印信息（“打印文件”）以及我们可能存储的与打印作业相关的其他信息，包括开始时间、结束时间、灯丝消耗和您打开打印历史重印功能时的其他相关信息（统称为“其他打印信息”）。
  • j 
    打印机摄像头信息。这可能包括来自打印机内部的微型激光雷达和腔体摄像头的图片或视频。当您发起客户支持服务请求时，我们可能会在必要时并征得您的同意收集您的某些打印机摄像头信息。我们仅在您自愿提供打印机相机信息时收集这些信息，例如您自愿同意加入我们的Flsun系列 3D 打印机的用户体验改进计划。这些数据将仅用于允许的目的，不会用于任何其他目的或未经您的同意与任何第三方共享。为避免疑问，我们仅在您通过我们设备的内置或附加摄像头使用实时取景和/或远程视频相关功能时提供传输通道服务，我们不会收集或存储任何相机图片或视频的副本。
  • k 
    欺诈和滥用预防信息。我们需要收集用于验证目的以防止欺诈和滥用的个人数据，包括设备信任和申诉记录的数据。
2.5 我们可能会从第三方来源收到有关您的个人数据，包括：
  • a 
    第三方账户信息。当您使用现有的 Apple 或 Google 账户之一注册或登录 Flsun 的在线服务时，我们会从相关第三方服务提供商处收集您的信息以创建您的账户。
  • b 
    我们可能从提供相关服务或支持的第三方来源收到的其他信息。
  • c 
    获得授权的例外。根据相关法律法规的规定，以下情形收集您的信息无需征得您的授权：
    1. - 
      与国家安全、国防安全有关的；
    2. - 
      与公共安全、公共卫生、重大公共利益有关的；
    3. - 
      与犯罪侦查、起诉、审判和判决执行有关的；
    4. - 
      出于维护信息主体或其他个人的生命、财产等重大合法权益但很难得到您本人同意的；
    5. - 
      您自行向社会公众披露的；
    6. - 
      从合法公开披露的信息中收集的，如合法的新闻报道、政府信息公开等渠道；
    7. - 
      根据您的要求签订合同所必需的；
    8. - 
      维护Flsun服务安全稳定运行所必需的，如发现、处理产品或服务故障；
    9. - 
      合法的新闻报道所必需的；
    10. - 
      学术研究机构出于公共利益需要进行统计或学术研究，向公众提供学术研究或描述性结果时，需要对结果中所包含的信息进行去标识化处理；
    11. - 
      法律法规规定的其他情形。
3. 我们如何使用您的个人信息
3.1 在本章中，我们阐述了：
  • a 
    我们处理您的个人信息的目的（“目的”）；
  • b 
    我们根据数据保护法针对每个目的的法律依据（“法律依据”）；
  • c 
    我们针对每个目的处理的个人信息类别（“类别”）。
  • d 
    我们仅在法律允许的范围内使用您的个人信息。根据适用的当地法律，我们可能会根据以下一个或多个法律依据将您的个人数据用于以下目的：您的同意；履行/签订您与我们之间的合同所必需的；保护您或他人的合法利益所必需的；履行法律义务所必需的；以及保护企业的合法利益所必需的。
  • e 
    当我们处理您的个人数据以实现合法利益时，我们会进行平衡测试，以考虑我们的利益是否被您的利益和权利所取代。您可以使用本政策末尾的联系方式向我们询问有关此问题的更多信息。
  • f 
    注册并维护您的 Flsun 账户，使您能够使用 Flsun 产品和服务
  • g 
    法律依据：根据 Flsun 的一般使用条款，个人数据处理的法律依据是履行/签订您与我们之间的合同所必需的。
  • h 
    类别和目的：为了使用和维护客户账户 - Flsun 账户，需要注册，在此期间我们可能会处理您提供的或随后在您的 Flsun 账户中添加或修改的账户信息和其他必要数据。
3.2 使用 Flsun 网站
  • a 
    法律依据：根据 TOU 履行您与我们之间的合同需要个人数据处理的法律依据。
  • b 
    类别和目的：我们致力于让 Flsun 网站上的浏览体验尽可能优质和用户友好。在这方面，我们可能会处理与您访问和使用 Flsun 网站相关的账户信息、联系信息、付款信息和使用信息。有关在 Flsun 网站上使用 Cookie 的信息，请阅读我们的 Cookie 政策。
3.3 使用 Flsun 设备、应用程序和服务
  • a 
    法律依据：根据条款和本政策以及履行相关法律义务，处理个人数据的法律依据是履行您与我们之间的合同所必需的。
  • b 
    类别和目的：为了提供设备产品及其相关服务，例如应用程序、云服务和其他功能或特性，我们有必要处理您的账户信息、联系信息、设备信息、应用程序信息、使用信息和打印信息。
3.4 提供技术和客户支持服务
  • a 
    法律依据：处理个人数据的法律依据是履行您与我们之间根据使用条款和本政策签订的合同以及履行相关法律义务所必需的。在某些情况下，我们也会将您的同意作为法律依据。
  • b 
    类别和目的：为了交付、激活或验证您所请求的产品和服务，或根据您的要求对此类产品进行更改并提供技术支持和售后服务以及其他支持服务，例如诊断、故障排除和修复 Flsun 产品和服务的问题，我们可能需要处理您的账户信息、联系信息、付款信息、设备信息、应用程序信息、使用信息、3D 模型文件、打印信息和打印机相机信息。
3.5 提供个性化或个性化的用户体验和内容
  • a 
    法律依据：如果您已征得我们的同意，我们将根据您的同意或我们的合法利益处理以下数据。
  • b 
    类别和目的：我们可能会提供个性化的用户体验和在您提供个人信息时或经您同意的情况下，我们可能会根据您的意愿并在您提供个人信息时明确向您披露内容。在这方面，我们可能会处理与特定个性化用户服务相关的账户信息、联系信息、设备信息、应用程序信息、使用信息和 3D 模型文件。
3.6 营销或广告等商业活动
  • a 
    法律依据：处理个人数据的法律依据是您的同意。
  • b 
    类别和目的：在获得您的同意或收到您的请求后，我们可能会向您发送您可能感兴趣的产品和服务信息，邀请您参加我们的促销活动和市场调查，或向您发送营销信息。在这方面，我们可能会处理与特定活动相关的账户信息、联系信息、设备信息、应用程序信息、使用信息和 3D 模型文件。
3.7 评估和开发 Flsun 产品和服务的新功能、新技术和改进
  • a 
    法律依据：如果您已同意我们，我们将根据您的同意或我们的合法利益处理以下提到的数据。
  • b 
    类别和目的：我们致力于不断改进我们的产品和服务。因此，我们可能会进行内部审计、数据分析和研究；进行业务规划、报告、预测和分析业务运营效率并衡量市场份额；进行研究和调查并改进我们的产品和服务。在这方面，我们可能会处理与特定活动相关的账户信息、联系信息、设备信息、应用程序信息、使用信息、3D 模型文件、打印信息和打印机相机信息。
3.8 安全、欺诈和滥用预防
  • a 
    法律依据：根据 条款、Flsun3d.com 的使用条款和本政策，履行相关法律义务以及我们客户和企业的合法利益，个人数据处理的法律依据是履行您与我们之间的合同所必需的。
  • b 
    类别和目的：为了确保 Flsun 产品和服务的安全并检测和防止欺诈，并改进我们的损失预防和反欺诈计划，我们将处理欺诈和滥用预防信息。
4.您的隐私权
4.1 我们根据GDPR和其他适用法律保护您对个人数据的权利。
4.2 其中一些权利普遍适用，而其他权利仅适用于特定情况。根据具体情况，这些权利可能会受到一些限制。我们将负责在法律规定的相关期限内回复您的请求。
4.3 下面我们列出了您关于个人数据的权利，包括权利描述（“权利”），以及如何行使权利的说明（“如何行使”）。对于每项权利，我们还指定了其适用的情况，其中可能包括所需的法律依据。
4.4 知情权（GDPR 第 13/14 条）
  • a 
    知情权：了解我们处理的有关您的个人数据以及我们如何处理这些数据。
  • b 
    如何行使：您将通过本政策、您使用 Flsun 产品和服务时提供给您的信息或通过 service@flsun3d.com 联系我们，了解我们处理的有关您的个人数据以及我们如何处理这些数据。
4.5 访问权（GDPR 第 15 条）
  • a 
    权利：请求访问我们处理的有关您的个人数据。
  • b 
    如何行使：您可以通过 service@flsun3d.com 联系我们，向 Flsun 请求访问您的个人数据并获取您的个人数据副本。
  • c 
    当您下载数据时，您将收到 Flsun 根据 GDPR 第 15 条必须提供的有关您的数据的信息。
4.6 更正权（GDPR 第 16 条）
  • a 
    权利：您可以要求我们修改或更新您的个人信息，个人数据不准确或不完整时，我们有权删除这些数据。
  • b 
    行使方式：您可以通过 service@flsun3d.com 联系我们来编辑您的账户数据。
4.7 删除权（“被遗忘权”）（GDPR 第 17 条）
  • a 
    权利：您可以要求我们删除您的某些个人数据。
  • b 
    例如，您可以要求我们删除以下个人数据：
  • c 
    我们不再需要这些数据，以用于收集或以其他方式处理它们的目的；
  • d 
    我们根据同意的法律基础一直在处理这些数据，前提是您撤回您的同意；
  • e 
    我们非法处理了这些数据（如果有）；
  • f 
    您反对处理这些数据（请参阅下面第 4 章“您的隐私权”中的“反对”部分）；或法律规定的其他情况。
  • g 
    在某些情况下，Flsun 无法根据您的要求删除您的个人数据，包括：
  • h 
    当这些个人数据仍需要处理以实现我们收集它们的目的时；
  • i 
    Flsun 使用数据的利益优先于您删除数据的利益（例如，当我们需要处理个人数据以保护我们的服务免受欺诈时）；
  • j 
    Flsun 有法律义务保留相关个人数据；或Flsun 需要个人数据来建立、行使或捍卫自己免受法律索赔（例如，当存在与您的账户有关的未解决的争议时）。
  • k 
    如何行使：您可以通过 service@flsun3d.com 联系我们请求删除您的个人数据。
4.8 限制权（GDPR 第 18 条）
  • a 
    权利：您可以在以下情况下要求限制处理您的个人数据：
  • b 
    您对信息的准确性提出质疑；
  • c 
    信息已被非法处理，但您反对删除该信息；
  • d 
    我们不再需要您的信息用于特定目的，但数据主体需要此类信息来建立、行使或捍卫法律索赔；或您已反对我们的处理，我们正在评估您的反对请求（请参阅下面第 4 章“您的隐私权”中的“反对权”部分）。
  • e 
    您可以要求我们暂时或永久停止处理您的个人数据。
  • f 
    如何行使：您可以通过联系我们 service@flsun3d.com 行使您的限制权。
4.9 反对权（GDPR 第 21 条）
  • a 
    权利：您可以在某些情况下反对我们处理您的个人数据。当我们执行公共利益任务、追求我们或第三方的合法利益或您反对出于直接营销目的处理您的个人数据时，此权利适用。
  • b 
    如何行使：您可以使用 Flsun 服务上的控件来关闭或调整某些处理您个人数据的功能。请参阅本节末尾有关如何控制定制广告的信息，或通过 service@flsun3d.com 与我们联系。
4.10 可移植性权利（GDPR 第 20 条）
  • a 
    权利：当我们在同意或履行合同的法律基础上处理您的个人数据时，您可以要求以电子格式复制您的个人数据，并有权传输该个人数据以供另一方使用。Flsun 将尽可能响应您的请求。
  • b 
    如何行使：有关如何行使可携权的信息，请参阅上文的访问权部分。
4.11 不受自动决策（GDPR第22条）
  • a 
    权利：您有权不受仅基于自动决策（没有人为参与的决策）的决策，包括分析，只要该决策会对您产生法律效力或产生类似重大影响。
  • b 
    如何行使：Flsun在提供Flsun产品和服务时，目前不参与此类自动决策。
4.12 撤回同意（GDPR第7条）
  • a 
    权利：您有权撤回我们处理您的个人数据的同意。当Flsun在同意的法律基础上处理您的个人数据时，您可以行使撤回同意的权利。
  • b 
    如何行使：您可以在Flsun上调整相关控制，或通过service@flsun3d.com与我们联系。
4.13 投诉权（GDPR 第 77 条）
  • a 
    权利：您可以就有关您个人数据的任何问题或疑虑联系欧洲数据保护委员会 (EDPB) 或您当地的数据保护机构。
  • b 
    如何行使：您可以在此处找到 EDPB 的详细信息：https://www.edpb.europa.eu/edpb_en。您也可以访问您当地数据保护机构的网站进行投诉。
  • c 
    当您想行使上述权利时，我们恳请您：
  • d 
    通过我们上面提供的渠道提交请求。
  • e 
    提供足够的信息以便我们验证身份（确保发起请求的人是数据主体本人或其授权的人）。
  • f 
    确保请求具体可行。
  • g 
    我们将尽一切努力在收到访问个人数据的请求后一个月内做出回应。如有必要，此期限可能会延长，具体取决于我们将根据请求的数量和复杂程度决定是否延长请求期限。如果需要延长请求期限，我们将通知您有关情况和延迟的原因。如果本条款与当地法律/法规在时间上有冲突，则以当地法律/法规为准。
  • h 
    请求提交后，我们将审核您的请求并决定是否接受您的请求。
  • i 
    我们可能在以下情况下拒绝您的请求：
  • j 
    适用法律未赋予数据主体相关权利；
  • k 
    无法验证请求者的身份；
  • l 
    请求无法验证或超出范围，尤其是当请求重复发送时；
  • m 
    请求的信息与我们因正在进行的争议而将作出或收到的赔偿有关，披露此类信息可能会损害我们的利益；
  • n 
    法律规定的其他情况。
  • o 
    如果我们拒绝数据主体的请求，我们将向您提供正式解释。
  • p 
    如果未发生上述任何情况，我们将尊重请求。为了增加请求被接受的可能性，请在提交请求时提供尽可能详细的信息，例如请求类型、具体内容、数据主体的信息（例如您用于 Flsun 产品和服务的账户名）以及信息生成或处理的时间范围。
4.14 通常，我们不会提供以下信息：
  • a 
    有关其他人的信息：数据主体的请求可能涉及数据主体以外的其他个人。我们不会提供此类信息，除非获得相关个人的授权。
  • b 
    重复请求：如果数据主体多次发起与同一数据主体相关的相同或类似请求，并且所需信息自我们上次提供此类信息以来没有发生变化，在大多数情况下，我们不会重复提供此类信息的副本。此外，我们没有义务提供已公开的信息。
  • c 
    特殊信息：我们不会为响应访问个人数据的请求而披露任何特殊信息。就本政策而言，特殊信息是指 Flsun 的任何机密信息（例如律师/客户沟通），以及实际构成法律意见的信息（无论其是否与诉讼本身有关或与法院诉讼信息有关）。
  • d 
    如何行使以上个人权益：您可以通过电子邮件 service@flsun3d.com 联系我们来行使您的权利
5. 共享您的个人数据
5.1 本章列出了谁接收您使用 Flsun 产品和服务时从 Flsun 收集或生成的个人数据。
5.2 公开信息
  • a 
    以下个人数据将始终在 Flsun 网站、Flsun 应用程序上公开（您已屏蔽的任何用户除外）：
  • b 
    您的个人资料名称；
  • c 
    您的个人资料照片；
  • d 
    您的个人资料信息；
  • e 
    您在 Flsun 平台上发布的任何内容以及有关该内容的详细信息。
  • f 
    为确保流畅的用户体验，Flsun 产品和服务可能包含指向第三方网站、产品和服务的链接。我们无法控制第三方网站、产品和服务，但您可以选择是否访问这些链接或在第三方平台上共享个人数据。Flsun 也无法控制第三方的隐私或数据保护政策，因此第三方不受本政策的约束。在向第三方共享或提交个人数据之前，请阅读并参考其隐私或数据保护政策。
5.3 我们可能共享的个人数据
  • a 
    为了向您提供 Flsun 产品和服务并实现第 3 章（我们如何使用您的个人数据）中所述的目的，我们可能会不时将您的个人数据共享给和其他第三方服务提供商。这可能包括：
  • b 
    Flsun 合作伙伴计划。在 Flsun合作伙伴计划中，我们允许经销商通过其线上或线下渠道销售我们的产品。
  • c 
    当您通过 Flsun 订购我们的产品时，产品通常由相关的 Flsun 合作伙伴交付。为了完成您与 Flsun 之间的交易，Flsun 将作为数据控制者处理您的个人数据。有关 Flsun 如何处理您的个人数据的更多信息，请参阅这些 Flsun 自己的隐私政策。
  • d 
    尽管如此，当您通过 Flsun 的线上或线下渠道购买我们的产品时，Flsun 仍然是处理您的某些个人数据的数据控制者，包括但不限于第 3 章（我们如何使用您的个人数据）中描述的账户信息、设备信息、应用程序信息或使用信息。
  • e 
    当您需要 Flsun 提供客户支持服务时，我们会将收集您的个人数据以便响应您的请求。对于此类个人数据，Flsun 作为数据控制者，将确保 Flsun 仅按照 Flsun 的指示处理这些数据。
5.4 服务提供商或合作伙伴。
  • a 
    我们聘请服务提供商或合作伙伴代表我们管理或支持我们业务运营或 Flsun 产品和服务的某些方面。这些服务提供商或合作伙伴可能位于美国或其他国家/地区，他们可能提供支付服务、客户支持、订单履行、产品交付、广告和营销活动、个性化服务、技术服务、数据托管或客户满意度调查等服务。如果上述技术服务提供商或合作伙伴在欧洲经济区 (EEA) 以外处理您的数据，这意味着您的数据可能会被传输到数据保护标准低于欧盟的国家/地区，Flsun 将采取一切合理措施确保此类个人数据的同等数据保护水平。
  • b 
    适用法律要求的其他条件
  • c 
    在适用法律或法规允许或要求的情况下，Flsun 可能会在获得或不获得进一步同意的情况下披露您的个人信息。
6. 数据保留
6.1 我们仅在为您提供 Flsun 产品和服务以及实现 Flsun 合法和基本业务目的所需的时间内保留您的个人数据，例如就新功能和新产品做出数据驱动的业务决策、遵守我们的法律义务或解决争议。
6.2 下面我们提供了一些保留期的类别：
  • a 
    数据保留直至您将其删除。您有权要求我们删除您的某些个人数据。有关更多信息，请参阅第 4 章（您的隐私权）中的“删除”部分。
  • b 
    在特定时间段后过期的数据。我们设定了特定的保留期限，因此某些数据会在特定时间段后过期或被删除。
  • c 
    数据保留直至您的 Flsun 账户被删除。我们会保留某些数据直至您的 Flsun 账户被删除。当您的 Flsun 账户被删除时，您的数据将被删除或匿名化。
  • d 
    数据保留较长时间以用于有限目的。您的账户被删除后，我们可能会将某些数据保留较长时间，但仅用于非常有限的目的，例如履行法律义务。
7. 转移到其他国家
7.1 由于我们业务的全球性质，Flsun 在执行本政策中描述的数据处理活动时，会与 Flsun附属公司和合作伙伴在国际上共享个人数据。
7.2 每当我们在国际上转移个人数据时，我们都会确保数据传输符合适用法律。我们还通过以下方式确保在将您的信息转移到欧洲经济区、英国或瑞士以外时，个人数据能够获得足够的数据保护：
7.3 充分性决定。这适用于我们将个人数据传输到欧洲经济区 (EEA) 以外的国家/地区的情况，这些国家/地区拥有足够的法律来保护个人数据，由欧盟委员会根据 GDPR 第 45 条（或其他法律下的同等决定）确定。
7.4 标准合同条款 (SCC)。欧盟委员会已批准 GDPR 第 46 条下的合同条款，允许 EEA 内的公司将数据从 EEA 转移到没有充分性决定的国家/地区。这些（以及英国和瑞士的批准等效条款）称为 SCC。例如，我们使用 SCC 将第 2 章（我们收集的个人数据）中描述的个人数据传输到我们的数据托管位于新加坡的提供商。您可以通过 service@flsun3d.com 联系我们，行使标准合同条款下的权利。
7.5 如需这些充分性决定或标准合同条款的副本，请通过下面第 11 章（我们的联系信息）中提供的详细信息与我们联系。
8.数据安全
8.1 我们致力于保护用户的个人数据。我们尽最大努力使用某些物理、组织和技术安全措施，旨在提高我们收集和维护的个人数据的完整性和安全性。我们使用加密技术来确保数据传输和存储的机密性，并实施可靠的保护机制来保护数据免受攻击。我们部署访问控制机制，以防止未经授权访问您的个人数据。此外，我们限制授权人员的数量，并根据服务要求和人员级别实施分级权限管理。授权人员将定期记录和审查对个人数据的访问。
8.2 但是，请注意，没有任何安全措施是完美无缺或牢不可破的，也没有哪个系统是完全安全的，因此我们不能也不保证您的个人数据不会因我们的任何物理、技术或组织安全措施被破坏而被访问、查看、披露、更改或销毁。
8.3 如果其他人有权访问您的 Flsun 账户，那么他们可能会访问您的个人数据、控件和您账户中可用的服务。例如，您可以允许某人在共享设备上使用您的账户。您有责任只允许在您愿意与他们共享个人数据的情况下的个人使用您的账户。其他人对您的 Flsun 账户的使用可能会影响您的个性化设置并包含在您的数据记录中。为了保护您的用户账户和隐私，我们建议您：
  • a 
    使用仅用于您的 Flsun 账户的强密码；
  • b 
    切勿与任何人共享您的密码；
  • c 
    限制对您自己计算机和浏览器的访问；并且
  • d 
    每次在共享或公共环境中使用完 Flsun 产品和服务后都注销。
  • e 
    除上述单独规定的免责情形外，下列情况时Flsun亦无需承担任何责任：
    1. - 
      由于您人员将用户密码告知他人或与他人共享注册账户，由此导致的任何个人信息/企业信息泄露。
    2. - 
      任何由于计算机问题、黑客攻击、计算机病毒侵入或发作、因政府管制而造成的暂时性关闭影响网络正常经营之不可抗力而造成的个人信息/企业信息泄露、丢失、被盗用或被篡改。
9.儿童
9.1 Flsun 产品和服务不适用于 14 岁以下或您所在司法管辖区法律规定的儿童。我们不会故意收集这些儿童的个人数据。
9.2 如果您未满 14 岁或您所在司法管辖区法律规定的年龄，请勿向我们提供任何个人数据。如果我们发现我们收集了未满年龄限制的儿童的个人数据，我们将立即删除。如果您认为我们可能收集了未满年龄限制的儿童的个人数据，请通过 service@flsun3d.com 与我们联系。
10.本政策的变更
10.1 我们会不时更改本政策。未经您的明确同意，我们不会减少您根据本政策享有的权利。如果我们对处理您的个人数据的方式做出重大更改，我们将通过向您提供的电子邮件地址发送电子邮件或通过我们网站主页上的通知您。您可以在页面顶部找到本政策上次更新的日期。您有责任确保我们拥有您最新的有效电子邮件地址。还请访问我们的网站并定期阅读本政策以检查任何更改。
11.我们的联系信息
11.1 如对本政策有任何疑问、要求或疑虑，请发送电子邮件至 service@flsun3d.com 与我们联系。
12. 最后条款
12.1 本政策是 Flsun 一般使用条款不可分割的一部分。
12.2 本政策于 2024 年 09 月 01 日生效。

Privacy Policy

This Privacy Policy is effective January 1, 2024 and applies to your purchase or use of the following products or services.
Before Scrolling Down, Please Read This:
1. Flsun and its global affiliates respect your privacy. We understand that creating a Privacy Policy that satisfies everyone's needs can be challenging. Most people prefer a concise and easy policy. However, legal requirements mandate that we provide detailed information. With that in mind, we've tried to make a user-friendly hub with summaries of key topics and a short version of this Privacy Policy to empower you to make informed decisions when you use Flsun Products and Services.
2. Flsun is a multinational company and Flsun products and services are provided by Flsunworld and/or its third-party partners. As a result, we may collect, process or access personal data in the country or region where you use our products or services, or in other countries or regions where we or our affiliates, service providers or business partners are located. We always endeavor to ensure that your personal data is processed to the extent necessary and only for the purposes for which it is necessary, in compliance with applicable privacy legislation, in particular the General Data Protection Regulation (“GDPR”) and other applicable privacy laws. If you wish to exercise your rights under the GDPR, or if you have any questions about your rights or about privacy issues in general, please send such information by e-mail to our representatives at service@flsun3d.com. Please make sure that any correspondence you send to our representatives includes the reference “Flsun3d”.
1. About this policy
1.1 The Privacy Policy ("Policy") applies when you purchase and/or use the following products or services:
  • a 
    Flsun Websites (e.g., Flsun3d.com);
  • b 
    Flsun printers and their cables, accessories and related services (“Flsun APP”);
  • c 
    Flsun applications (such as FlsunSlicer and FlsunWorld) and their cloud related services (“Flsun Applications”);
  • d 
    Other customer support services provided by Flsun and/or its partners, including but not limited to customer support services (“Flsun Services”).
  • e 
    For the purpose of this Policy, above products and services are collectively referred to as “Flsun Products and Services”. From time to time, we may develop new or offer additional services or products. Such new products and services will also be subject to this Policy, unless otherwise stated when they are launched by us.
1.2 Please note that this Policy is a legally binding agreement between you and Flsun. By using the Flsun Products and Services, you acknowledge that you have read, understood, and agreed to the terms of this Policy.If you do not agree to the terms of this policy, you should immediately stop accessing or using Flsun products or services.
1.3 To help explain things as clearly as possible, we've added definitions for Key Terms. And if you have any questions about this Policy, you can contact us at service@flsun3d.com.
2. Personal Data We Collect
2.1 Personal Data refers to any type of information recorded electronically or otherwise relating to an identified or identifiable natural person, excluding information that has been anonymized. We may collect your Personal Data when you use Flsun Products and Services or interact with us. Different types of data will be collected, depending on the service you use and your interactions with us. In some cases, you can choose not to provide such data, but this may prevent us from providing you with corresponding products or services, or we might not be able to respond to or resolve any issue you raise.
2.2 For the avoidance of doubt, when providing you with Flsun Products and Services, we may also collect your personal data for statistics purpose, such as website visits, app downloads, and product sales volume, to understand how our products and services are used. The preceding statistics results do not constitute personal data.
2.3 We will collect and process your Personal Data through your purchase and/or use of the Flsun Products and Services only for the purposes described in Section 3 and this Policy. The following are some examples of Personal Data we may collect:
2.4 Personal Data that you provide to us:
  • a 
    Account Information. When you create a Flsun3d account (“Flsun Account”), we collect the personal data necessary to create the account and allow you to use Flsun products and services. This may include your e-mail address, password, profile picture, profile name, user ID, user login token, personal profile, social media links, and other information for account verification and use.
  • b 
    Contact Information. When you purchase or request products or services from Flsun, we collect personal data necessary to process the order. This may include your name, e-mail address, order information, cell phone number, physical address, zip code, country/region and other contact information (if necessary). We may process your physical address in order to send you notices when required by law or to deliver physical goods that you have purchased or requested.
  • c 
    Permission information. This may include camera permissions, microphone permissions, contacts permissions, location permissions, photo album permissions, read phone & storage permissions (permissions to read storage & write to storage).
  • d 
    Personal Data that that we collect when you use Flsun Products and Services:
  • e 
    When you use Flsun products and services, we collect information about your device and how you and your device interact with our products and services. Such information may include:
  • f 
    Device Information. This may include your device name/model, device serial number and/or other device identifiers that identify your device, device activation time, device operating system, hardware model/version, network connection, crash data, and user settings (e.g., region and language).
  • g 
    Application information. This may include application version, software identifiers, application operation logs, and application settings (e.g., region and language).
  • h 
    Usage information. This may include your Internet or network activity data, such as product and service interactions, IP addresses, or browsing information collected via cookies (to learn more, please read our Cookie Policy); print operation data (such as printer control information and printer operation information); performance data and diagnostic data; and other usage data.
  • i 
    Print Information. This may include G-code data and configuration information in each print job forwarded to the 3D printer, print settings, model images, plate thumbnails for successful printing and display of the 3D model's print information in each Client (“Print Files”), and other information we may store in connection with a print job, including start time, end time, filament consumption, and other relevant information when you turn on the Print History Reprint feature (collectively, “Other Print Information”).
  • j 
    Printer camera information. This may include pictures or videos from the miniature LIDAR and cavity cameras inside the printer. When you initiate a request for customer support services, we may collect certain printer camera information from you when necessary and with your consent. We collect printer camera information only when you voluntarily provide it, such as when you voluntarily agree to participate in a user experience improvement program for our Flsun series of 3D printers. This data will only be used for permitted purposes and will not be used for any other purpose or shared with any third party without your consent. For the avoidance of doubt, we only provide a transmission channel service when you use live view and/or remote video related features via the built-in or attached camera of our devices, and we do not collect or store any copies of camera pictures or videos.
  • k 
    Fraud and Abuse Prevention Information. We are required to collect personal data for authentication purposes to prevent fraud and abuse, including data on device trust and complaint records.
2.5 We may receive personal data about you from third-party sources, including:
  • a 
    Third Party Account Information. When you use one of your existing Apple, or Google accounts to register for or sign in to one of Flsun's online services, we collect information from the relevant third-party service provider to create your account.
  • b 
    Other information we may receive from third party sources that provide related services or support. Obtaining Authorized Exceptions.
  • c 
    According to relevant laws and regulations, the collection of your information in the following cases does not require your authorization:
    1. - 
      Those related to national security and national defense security;
    2. - 
      Those related to public safety, public health, and significant public interests;
    3. - 
      Related to crime investigation, prosecution, trial and judgment execution;
    4. - 
      For the purpose of safeguarding the life, property and other significant legitimate rights and interests of the subject of the information or other individuals, but it is difficult to obtain your personal consent;
    5. - 
      You disclose to the public on your own;
    6. - 
      Collected from legitimate publicly disclosed information, such as legitimate news reports, government information disclosure and other channels;
    7. - 
      Necessary for the signing of a contract at your request;
    8. - 
      Necessary for maintaining the safe and stable operation of Flsun services, such as discovering and dealing with product or service failures;
    9. - 
      Necessary for legitimate news reporting;
    10. - 
      Necessary for academic research institutions to conduct statistical or academic research in the public interest, and to de-identify the information contained in the results when providing academic research or descriptive results to the public;
    11. - 
      Other cases stipulated by laws and regulations.
3. How We Use Your Personal Data
3.1 In this Chapter, we set out:
  • a 
    Our purpose for processing your personal data ("Purposes");
  • b 
    Our legal justifications ("Legal Basis") under data protection law, for each purpose;
  • c 
    Categories of personal data which we process for each purpose ("Categories").
  • d 
    We use your personal data only on the legal basis permitted by applicable privacy laws. According to applicable local laws, we may use your personal data for the following purposes under one or some of the legal bases: your consent; necessary to perform/enter into a contract between you and us; necessary to protect the legitimate interests of you or others; necessary to fulfil legal obligations; and necessary to protect the legitimate interests of enterprises.
  • e 
    Where we process your personal data to fulfill a legitimate interest, we will carry out a balancing test to consider whether our interests are outweighed by your interests and rights. You can ask us for more information about this using the contact details at the end of this policy.
  • f 
    Register and maintain your Flsun Account and enables you to use the Flsun Products and Service.
  • j 
    Legal basis: The legal basis for the processing of personal data is necessary for the fulfillment/conclusion of the contract between you and us in accordance with Flsun's General Terms of Use.
  • h 
    Category and Purpose: Registration is required in order to use and maintain a customer account - a Flsun account - during which we may process account information and other necessary data provided by you or subsequently added or modified in your Flsun account.
3.2 Use of the Flsun Website
  • a 
    Legal basis: The legal basis for the processing of personal data is required for the fulfillment of the contract between you and us in accordance with the TOU.
  • b 
    Category and purpose: We are committed to making the browsing experience on the Flsun website as high-quality and user-friendly as possible. In this regard, we may process account information, contact information, payment information and usage information relating to your access to and use of the Flsun website. For information on the use of cookies on the Flsun website, please read our Cookie Policy.
3.3 Use of Flsun devices, applications and services
  • a 
    Legal Basis: The legal basis for processing personal data is necessary for the performance of the contract between you and us in accordance with the Terms and this Policy and to fulfill relevant legal obligations.
  • b 
    Classes and Purposes: It is necessary for us to process your account information, contact information, device information, application information, usage information, and print information in order to provide the Device Products and their related services, such as applications, cloud services, and other features or functionality.
3.4 Providing technical and customer support services
  • a 
    Legal Basis: The legal basis for the processing of personal data is necessary to fulfill the contract between you and us under the Terms of Use and this Policy and to comply with related legal obligations. In some cases, we may also rely on your consent as a legal basis.
  • b 
    Category and Purpose: In order to deliver, activate or validate the products and services you have requested, or to make changes to such products and provide technical support and after-sales service and other support services at your request, such as diagnosing, troubleshooting, and fixing problems with Flsun's products and services, we may need to process your Account Information, Contact Information, Payment Information, Device Information, Application Information, Usage Information, 3D Model Files, Printing Information, and other information that is necessary for us to fulfill our obligations under the Terms of Use and this Policy. information, 3D model files, printing information and printer camera information.
3.5 Provide individualized or personalized user experience and content
  • a 
    Legal basis: If you have given us your consent, we will process the following data in accordance with your consent or our legitimate interests.
  • b 
    Categories and purposes: We may provide a personalized user experience and content that we may explicitly disclose to you in accordance with your wishes and at the time you provide your personal information or with your consent. In this regard, we may process account information, contact information, device information, application information, usage information, and 3D model files in connection with specific personalized user services.
3.6 Commercial activities such as marketing or advertising
  • a 
    Legal basis: The legal basis for the processing of personal data is your consent.
  • b 
    Categories and purposes: With your consent or upon receipt of your request, we may send you information about products and services that may be of interest to you, invite you to participate in our promotions and market research, or send you marketing information. In this regard, we may process account information, contact information, device information, application information, usage information, and 3D model files in connection with specific campaigns.
3.7 Evaluation and development of new features, technologies and improvements to Flsun products and services
  • a 
    Legal basis: If you have given us your consent, we will process the data mentioned below in accordance with your consent or our legitimate interests.Legal basis: If you have given us your consent, we will process the following data in accordance with your consent or our legitimate interests.
  • b 
    Categories and purposes: We may provide a personalized user experience and content that we may explicitly disclose to you in accordance with your wishes and at the time you provide your personal information or with your consent. In this regard, we may process account information, contact information, device information, application information, usage information, and 3D model files in connection with specific personalized user services.
3.8 Security, fraud and abuse prevention
  • a 
    Legal Basis: The legal basis for the processing of personal data includes the necessity for the performance of the contract between you and us, in accordance with the Terms, Flsun3d.com's Terms of Use, and this Policy, as well as the fulfillment of relevant legal obligations and the legitimate interests of our customers and businesses.
  • b 
    Category and Purpose: In order to ensure the security of Flsun products and services and to detect and prevent fraud and improve our loss prevention and anti-fraud programs, we will process fraud and abuse prevention information.
4. Your Privacy Rights
4.1 We protect your rights to personal data in accordance with the GDPR and other applicable laws.
4.2 Some of these rights apply generally, while others apply only in specific circumstances. Depending on the circumstances, these rights may be subject to some limitations. We will be responsible for responding to your request within the relevant deadlines established by law.
4.3 Below we set out your rights in relation to personal data, including a description of the rights (“rights”), and instructions on how to exercise them (“how to exercise them”). For each right, we also specify the circumstances in which it applies, which may include the required legal basis.
4.4 Right to Information (Article 13/14 of the GDPR)
  • a 
    Right to be informed: to know what personal data we process about you and how we process it.
  • b 
    How to exercise it: You will be informed about the personal data we process about you and how we process it through this Policy, through information provided to you when you use Flsun products and services or by contacting us at service@flsun3d.com.
4.5 Right of access (Article 15 of the GDPR)
  • a 
    Right: to request access to the personal data we process about you.
  • b 
    How to exercise it: You can request access to your personal data and obtain a copy of your personal data from Flsun by contacting us at service@flsun3d.com.
  • c 
    When you download the data, you will receive the information about your data that Flsun is obliged to provide under Article 15 of the GDPR.
4.6 Right to rectification (Article 16 of the GDPR)
  • a 
    Right: You can ask us to correct or update your personal data, and we have the right to delete personal data if they are inaccurate or incomplete.
  • b 
    Exercise: You can edit your account data by contacting us at service@flsun3d.com.
4.7 Right to erasure (“right to be forgotten”) (Article 17 GDPR)
  • a 
    Right: You can ask us to delete certain personal data about you.
  • b 
    For example, you can ask us to delete the following personal data:
  • c 
    We no longer require these data for the purposes for which they were collected or otherwise processed;
  • d 
    We have been processing these data under the legal basis of consent, provided you withdraw your consent;
  • e 
    We process the data unlawfully (if at all);
  • f 
    You object to the processing of these data (please refer to the section “Objections” in Chapter 4 “Your Privacy” below); or in other cases provided for by law.
  • g 
    In some cases, Flsun will not be able to delete your personal data upon your request, including:
  • h 
    When these personal data still need to be processed to fulfill the purpose for which we collected them;
  • i 
    Where Flsun's interest in using the data takes precedence over your interest in deleting the data (for example, where we need to process personal data to protect our services against fraud);
  • j 
    Where Flsun is under a legal obligation to retain the relevant personal data; or where Flsun needs the personal data to establish, exercise or defend itself against legal claims (for example, where there is an unresolved dispute relating to your account).
  • k 
    How to exercise it: You can request the deletion of your personal data by contacting us at service@flsun3d.com.
4.8 Right to restriction (Article 18 GDPR)
  • a 
    Right: You can request the restriction of the processing of your personal data in the following cases:
  • b 
    You contest the accuracy of the information;
  • c 
    The information has been processed unlawfully, but you object to its deletion;
  • d 
    We no longer need your information for a specific purpose, but the data subject needs such information to establish, exercise or defend a legal claim; or you have objected to our processing and we are in the process of evaluating your request to object (see the section “Right to object” in Chapter 4 “Your privacy rights” below).
  • e 
    You can ask us to temporarily or permanently stop processing your personal data.
  • f 
    How to exercise: You can exercise your right to restriction by contacting us at service@flsun3d.com.
4.9 Right to object (Art. 21 GDPR)
  • a 
    Right: You can object to our processing of your personal data in certain circumstances. This right applies when we carry out a public interest task, when we pursue our legitimate interests or those of a third party, or when you object to the processing of your personal data for direct marketing purposes.
  • b 
    How to exercise it: You can use the controls on the Flsun Services to turn off or adjust certain features of the processing of your personal data. Please see information on how to control customized advertising at the end of this section or contact us at service@flsun3d.com.
4.10 Portability Rights (Article 20 of the GDPR)
  • a 
    Right: where we process your personal data on the legal basis of consent or performance of a contract, you may request a copy of your personal data in electronic format and have the right to transmit that personal data for the use of another party. Flsun will respond to your request as far as possible.
  • b 
    How to exercise it: For information on how to exercise the right to portability, please refer to the section on the right of access above.
4.11 Freedom from automated decision-making (Article 22 of the GDPR)
  • a 
    Right: You have the right not to be subject to decisions, including analytics, that are based solely on automated decision-making (decision-making without human involvement), as long as the decision would have a legal effect or a similarly significant impact on you.
  • b 
    How to exercise it: Flsun does not currently engage in such automated decision-making when providing Flsun products and services.
4.12 Withdrawal of consent (Article 7 of the GDPR)
  • a 
    Right: You have the right to withdraw your consent to our processing of your personal data. You can exercise the right to withdraw consent when Flsun processes your personal data on a legal basis of consent.
  • b 
    How to exercise: you can adjust the relevant controls on Flsun or contact us service@flsun3d.com.
4.13 Right to complain (Art. 77 GDPR)
  • a 
    Right: You can contact the European Data Protection Board (EDPB) or your local data protection authority with any questions or concerns regarding your personal data.
  • b 
    How to exercise it: You can find the EDPB's details here: https://www.edpb.europa.eu/edpb_en. You can also visit the website of your local data protection authority to lodge a complaint.
  • c 
    When you wish to exercise the rights set out above, we urge you to:
  • d 
    Submit a request through the channels we have provided above.
  • e 
    Provide sufficient information to allow us to verify identity (ensure that the person initiating the request is the data subject himself or herself or someone authorized by him or her).
  • f 
    Ensure that the request is specific and feasible.
  • g 
    We will make every effort to respond to requests for access to personal data within one month of receipt. This period may be extended if necessary, depending on whether we will decide to extend the request period based on the number and complexity of the requests. If an extension of the request period is necessary, we will notify you of the situation and the reasons for the delay. If there is a conflict in time between these Terms and local laws/regulations, the local laws/regulations shall prevail.
  • h 
    Once a request is submitted, we will review your request and decide whether to accept it.
  • i 
    We may reject your request in the following circumstances:
  • j 
    Applicable law does not grant the relevant rights to the data subject;
  • k 
    The identity of the requestor cannot be verified;
  • l 
    The request cannot be verified or is out of scope, especially if the request is sent repeatedly;
  • m 
    The information requested relates to compensation to be made or received by us as a result of an ongoing dispute and disclosure of such information may be detrimental to our interests;
  • n 
    In other cases provided for by law.
  • o 
    If we refuse a data subject's request, we will provide you with a formal explanation.
  • p 
    If none of the above occurs, we will honor the request. In order to increase the likelihood that a request will be accepted, please provide as much detail as possible when submitting a request, such as the type of request, the specifics, information about the data subject (e.g., the name of the account you use for Flsun's products and services), and the time frame in which the information was generated or processed.
4.14 As a general rule, we do not provide the following information:
  • a 
    Information about other people: the data subject's request may concern individuals other than the data subject. We will not provide such information unless authorized by the individual concerned.
  • b 
    Repeated requests: If a data subject initiates the same or similar request relating to the same data subject several times and the information required has not changed since the last time we provided such information, in most cases we will not provide a duplicate copy of such information. In addition, we are under no obligation to provide information that is already publicly available.
  • c 
    Special Information: We do not disclose any special information in response to a request for access to personal data. For the purposes of this policy, special information means any confidential information of Flsun (e.g., attorney/client communications), as well as information that actually constitutes legal advice (whether or not it relates to the litigation itself or to information about court proceedings).
  • d 
    How to exercise the above personal rights: You can exercise your rights by contacting us at service@flsun3d.com.
5. Sharing Your Personal Data
5.1 This Chapter sets out who receives personal data which is collected or generated through your use of the Flsun Products and Services from Flsun.
5.2 Publicly Available Information
  • a 
    The following personal data will always be publicly available on the Flsun website, Flsun application (except for any user you have blocked):
  • b 
    Your profile name;
  • c 
    Your profile picture;
  • d 
    Your profile information;
  • e 
    Any content you post on the Flsun Platform and details about that content.
  • f 
    To ensure a smooth user experience, Flsun products and services may contain links to third party websites, products and services. We have no control over the third party websites, products and services, but you can choose whether or not to visit these links or share personal data on third party platforms. Flsun also has no control over the privacy or data protection policies of the third parties, so the third parties are not bound by this policy. Please read and refer to the privacy or data protection policies of third parties before sharing or submitting personal data to them.
5.3 Personal Data We May Share
  • a 
    In order to provide you with Flsun products and services and fulfill the purposes described in Chapter 3 (How We Use Your Personal Data), we may from time to time share your personal data with and to other third party service providers. This may include:
  • b 
    Flsun partner program. In the Flsun partner program, we allow resellers to sell our products through their online or offline channels.
  • c 
    When you order our products through Flsun, the products are usually delivered by the relevant Flsun partner. In order to complete the transaction between you and Flsun, Flsun will process your personal data as a data controller. For more information on how Flsun processes your personal data, please refer to these Flsun's own privacy policies.
  • d 
    Nonetheless, when you purchase our products through Flsun's online or offline channels, Flsun is still the data controller that processes some of your personal data, including but not limited to account information, device information, application information, or usage information as described in Chapter 3 (How We Use Your Personal Data).
  • e 
    When you need Flsun to provide customer support services, we will collect your personal data in order to respond to your request. With respect to such personal data, Flsun, as the data controller, will ensure that Flsun processes such data only in accordance with Flsun's instructions.
5.4 Service Providers or Partners.
  • a 
    We engage service providers or partners to manage or support certain aspects of our business operations or Flsun's products and services on our behalf. These service providers or partners may be located in the United States or other countries and may provide services such as payment services, customer support, order fulfillment, product delivery, advertising and marketing campaigns, personalization services, technical services, data hosting or customer satisfaction surveys. If the above mentioned technical service providers or partners process your data outside the European Economic Area (EEA), which means that your data may be transferred to a country/region with a lower standard of data protection than that of the European Union, Flsun will take all reasonable measures to ensure an equivalent level of data protection for such personal data.
  • b 
    Other conditions required by applicable laws
  • c 
    Where permitted or required by applicable laws or regulations, Flsun may disclose your personal data with or without further consent.
6. Data Retention
6.1 We retain your personal data only for as long as necessary to provide you with Flsun products and services and to fulfill Flsun's legitimate and essential business purposes, such as making data-driven business decisions about new features and products, complying with our legal obligations, or resolving disputes.
6.2 Below we have provided some categories of retention periods:
  • a 
    Data retention until you delete it. You have the right to ask us to delete certain of your personal data. For more information, see the “Deletion” section in Chapter 4 (Your Privacy).
  • b 
    Data that expires after a certain period of time. We set a specific retention period, so some data will expire or be deleted after a certain period of time.
  • c 
    Data retention until your Flsun account is deleted. We retain certain data until your Flsun account is deleted. When your Flsun account is deleted, your data will be deleted or anonymized.
  • d 
    Data is retained for a longer period of time for limited purposes. After your account is deleted, we may retain certain data for a longer period of time, but only for very limited purposes, such as to fulfill legal obligations.
7. Transfer to Other Countries
7.1 Due to the global nature of our business, Flsun shares personal data internationally with Flsun affiliates and partners when performing the data processing activities described in this policy.
7.2 Whenever we transfer personal data internationally, we ensure that the data transfer complies with applicable laws. We also ensure that personal data is afforded adequate data protection when transferring your information outside of the European Economic Area, the United Kingdom, or Switzerland in the following ways
7.3 Adequacy decisions. This applies where we transfer personal data to countries outside the European Economic Area (EEA) that have adequate laws for the protection of personal data, as determined by the European Commission in accordance with Article 45 of the GDPR (or equivalent decisions under other laws).
7.4 Standard Contractual Clauses (SCC). The European Commission has approved contractual clauses under Article 46 of the GDPR that allow companies in the EEA to transfer data from the EEA to countries where there is no adequacy decision. These (as well as the UK and Swiss equivalents of the approval) are known as SCC. For example, we use SCC to transfer the personal data described in Chapter 2 (Personal Data We Collect) to our data hosting provider in Singapore. You can exercise your rights under the SCC by contacting us at service@flsun3d.com.
7.5 For a copy of these adequacy decisions or the Standard Contractual Clauses, please contact us using the details provided in Chapter 11 (Our Contact Information) below.
8. Data Security
8.1 We are committed to protecting the personal data of our users. We use our best efforts to use certain physical, organizational and technical security measures designed to enhance the integrity and security of the personal data we collect and maintain. We use encryption technology to ensure confidentiality in the transmission and storage of data and implement reliable protection mechanisms to protect data from attacks. We deploy access control mechanisms to prevent unauthorized access to your personal data. In addition, we limit the number of authorized personnel and implement hierarchical rights management based on service requirements and personnel levels. Authorized personnel will record and review access to personal data on a regular basis.
8.2 Please note, however, that no security measure is perfect or unbreakable, and no system is completely secure, so we cannot and do not guarantee that your personal data will not be accessed, viewed, disclosed, altered or destroyed as a result of a breach of any of our physical, technical or organizational security measures.
8.3 If other people have access to your Flsun account, they may have access to your personal data, controls, and services available in your account. For example, you may allow someone to use your account on a shared device. It is your responsibility to only allow individuals to use your account if you are willing to share your personal data with them. Other people's use of your Flsun account may affect your personalization settings and be included in your data record. To protect your user account and privacy, we recommend that you:
  • a 
    Use a strong password that is only used for your Flsun account;
  • b 
    Never share your password with anyone;
  • c 
    Limit access to your own computer and browser; and
  • d 
    Log off after each use of Flsun products and services in a shared or public environment.
  • e 
    In addition to the above separately stipulated exemptions, Flsun shall not be liable for any of the following cases:
    1. - 
      Any leakage of personal/corporate information due to your personnel informing others of your user password or sharing your registered account with others.
    2. - 
      Any leakage, loss, theft or tampering of personal/business information due to force majeure caused by computer problems, hacker attacks, computer virus intrusion or attack, temporary closure due to governmental control affecting the normal operation of the network.
9. Children
9.1 Flsun products and services are not intended for children under the age of 14 or as defined by law in your jurisdiction. We do not knowingly collect personal data from these children.
9.2 If you are under the age of 14 or the age required by law in your jurisdiction, please do not provide us with any personal data. If we become aware that we have collected personal data from children under the age limit, we will delete it immediately. If you believe that we may have collected personal data from children under the age limit, please contact us at service@flsun3d.com.
10. Changes to this Policy
10.1 We may change this policy from time to time. We will not reduce your rights under this policy without your express consent. If we make significant changes to the way we process your personal data, we will notify you by sending an email to the email address you have provided to us or through a notice on the home page of our website. You can find the date this policy was last updated at the top of the page. It is your responsibility to ensure that we have a current and valid e-mail address for you. Please also visit our website and read this policy regularly to check for any changes.
11. Our Contact Information
11.1 Please contact us at service@flsun3d.com with any questions, requests or concerns about this policy.
12. Final provisions
12.1 This Policy is an integral part of Flsun's General Terms of Use.
12.2 This Policy enters into effect on October 1, 2024.